Responsible Gaming

Gambling always carries the risk of financial loss. No strategy, system, or experience eliminates that risk entirely. The difference between recreational gambling and harmful gambling often lies in the level of control a player maintains over their own behaviour.

Responsible gaming means treating gambling as a form of entertainment, not as a source of income. It involves setting clear boundaries on time and money spent, and sticking to those boundaries regardless of outcomes.

Thrill provides players in Bangladesh with accessible tools to support this approach:

• Deposit limits: Set daily, weekly, or monthly caps on how much can be deposited into your account;
• Loss limits: Define the maximum amount you are comfortable losing within a chosen timeframe;
• Session time limits: Control how long each gambling session lasts;
• Reality checks: Receive periodic on-screen notifications about the time and money spent during a session;
• Self-exclusion: Temporarily or permanently restrict access to your account if you feel gambling is becoming harmful;
• Account cooling-off periods: Take a short break from the platform without fully closing your account.

Using these tools consistently helps protect your financial stability and emotional wellbeing. Players are encouraged to review their limits regularly and adjust them to reflect their current circumstances.

Gambling addiction is a recognised condition that can affect anyone, regardless of experience level or financial background. It develops gradually and is often difficult to identify from the inside. Being aware of the warning signs is the first step toward addressing the problem.

The following indicators may suggest that gambling has moved beyond recreational play and into harmful territory:

• Spending more time or money on gambling than originally intended;
• Feeling restless, irritable, or anxious when attempting to cut back or stop;
• Returning to gambling to recover money lost in previous sessions;
• Lying to family members, friends, or colleagues about the extent of gambling activity;
• Neglecting work, study, or personal responsibilities due to gambling;
• Borrowing money or selling possessions to fund gambling;
• Experiencing persistent thoughts about gambling, including planning future sessions or replaying past ones;
• Using gambling as a primary way to cope with stress, anxiety, or low mood;
• Continuing to gamble despite serious negative consequences to finances, relationships, or health;
• Repeated unsuccessful attempts to reduce or stop gambling.

If several of these signs apply to your situation, it is advisable to seek professional support as soon as possible. Gambling addiction is a serious condition, and early intervention leads to better outcomes.

Addressing problematic gambling requires both practical steps and a genuine commitment to change. The following recommendations can help players in Bangladesh manage their gambling behaviour and reduce the risk of addiction developing further:

• Set strict financial limits before each session and do not exceed them under any circumstances;
• Use the self-exclusion and account limit tools available through the platform to create external boundaries on your activity;
• Keep a personal record of all gambling sessions, including amounts wagered, time spent, and outcomes, to identify patterns;
• Avoid gambling when feeling emotionally vulnerable, including during periods of stress, grief, or financial pressure;
• Inform a trusted person, such as a family member or close friend, about your gambling and ask them to provide accountability;
• Replace gambling time with alternative activities that provide engagement or relaxation without financial risk;
• Avoid borrowing money for gambling purposes under any circumstances;
• Contact a professional counsellor or helpline to discuss your situation in a confidential and non-judgmental environment;
• Accept that losses cannot be recovered through further gambling, and resist the impulse to chase them;
• Take advantage of cooling-off periods and breaks from the platform to assess your relationship with gambling.

These steps are most effective when combined with professional support. Players are encouraged to reach out to the organisations listed in the following section.

Players in Bangladesh who are concerned about their gambling behaviour can access a range of external support services. These organisations provide confidential assistance, counselling, and guidance for individuals and their families affected by gambling addiction.

• Kaan Pete Roi (Bangladesh): A mental health helpline offering emotional support and counselling in Bengali and English. Available at kaan-pete-roi.org;
• National Mental Health Helpline (Kaan Pete Roi) – Hotline: Reachable by phone for individuals in crisis or seeking guidance on addiction-related concerns;
• Gamblers Anonymous International: An international peer support network for individuals dealing with compulsive gambling. Available at www.gamblersanonymous.org;
• GamCare: A United Kingdom-based organisation providing information, advice, and support for anyone affected by gambling harm. Available at www.gamcare.org.uk;
• BeGambleAware: Provides free support, tools, and resources for players seeking to control their gambling. Available at www.begambleaware.org;
• Gambling Therapy: An international service offering online support groups and counselling for problem gambling. Available at www.gamblingtherapy.org.

Reaching out to any of these services is a positive and constructive step. All services treat enquiries with full confidentiality.

Players in Bangladesh who are experiencing difficulties related to gambling can contact Thrill support at any time. The support team is trained to assist with account restrictions, self-exclusion requests, and guidance on the platform’s responsible gaming tools.

The following channels are available for contacting the support team:

• Live Chat: Available directly on the Thrill (thrill.com) website for immediate assistance during operating hours;
• Email: Players can submit detailed enquiries or self-exclusion requests in writing through the official support email address listed on the platform;
• Help Centre: A dedicated section on the website containing answers to common questions about responsible gaming policies, account controls, and limit settings.

Players are encouraged to contact support as early as possible if they have concerns about their gambling behaviour. All communications are handled with strict confidentiality.