Thrill Rules and Regulations in Bangladesh

Access to and use of Thrill services is governed by a binding legal agreement between the platform and each registered user. By completing the registration process and using any feature of the platform, users confirm they have read, understood, and accepted all applicable terms and conditions.

User Eligibility and Account Registration

To hold a registered account on Thrill, users must meet the following requirements:

• Be at least 18 years of age at the time of registration;
• Provide accurate, complete, and current personal information during the account registration process;
• Not be listed on any self-exclusion register or prohibited persons list relevant to online betting;
• Access the platform only in jurisdictions where doing so is not prohibited by local law;
• Hold only one registered account per person; duplicate accounts are not permitted.

Platform Use and Acceptable Conduct

Users are granted a limited, non-transferable right to access the platform for personal, non-commercial use. The following conduct is not permitted on the platform:

• Using automated tools, bots, or scripts to interact with any part of the platform;
• Attempting to gain unauthorised access to other accounts, systems, or networks connected to the platform;
• Exploiting technical errors or system vulnerabilities for financial gain;
• Engaging in any form of collusion, match manipulation, or fraudulent activity in connection with any bet or event;
• Using the account for any purpose other than legitimate personal betting and gaming activity.

Modification of Terms

Thrill reserves the right to amend, update, or replace any portion of these terms and conditions at its discretion. Users will be informed of material changes through notifications on the platform or via registered email. Continued use of the platform following the publication of updated terms constitutes acceptance of those changes. Users who do not agree with revised terms should discontinue use of the platform and close their account.

Intellectual Property and Content Protection

All content published on Thrill, including but not limited to text, graphics, software, logos, and data feeds, is protected by applicable intellectual property laws. Users may not reproduce, distribute, modify, or create derivative works from any platform content without prior written authorisation from Thrill.

Limitation of Liability

Thrill shall not be held liable for losses arising from:

• Technical interruptions, server downtime, or connectivity issues beyond its reasonable control;
• Errors in odds or results caused by third-party data providers, subject to applicable correction policies;
• User decisions made based on information available on the platform;
• Loss of profits, indirect damages, or consequential losses of any kind.

The platform’s liability, where applicable, is limited to the amount deposited into the user’s account in connection with the disputed transaction.

All betting activity conducted through Thrill is subject to the rules outlined in this section. These rules apply to sports betting, live betting, and any other wagering services available on the platform. Users are advised to read these rules carefully before placing any bet.

Eligibility to Place Bets

Only users with a fully verified and funded registered account are eligible to place bets on the platform. Users must:

• Have completed the identity verification process as required by the platform;
• Not be subject to any account restriction, suspension, or self-exclusion measure;
• Access betting services only in jurisdictions where such activity is legally permitted.

Bet Acceptance and Placement

All bets are subject to acceptance by Thrill. The platform reserves the right to decline or limit any bet at its discretion, including bets that exceed defined risk thresholds or are placed under irregular circumstances. A bet is considered accepted only when a confirmation is issued by the platform and reflected in the account’s bet history. Verbal, telephonic, or off-platform wagers are not recognised.

Minimum and Maximum Bet Amounts

The platform applies the following general parameters to all wagers:

• Minimum and maximum bet limits are displayed at the point of bet placement and may vary by sport, event, market, and user account status;
• Maximum payout limits per bet or per event may apply, regardless of the stake placed;
• Thrill reserves the right to adjust individual account limits based on betting patterns or risk assessment.

Odds and Calculation of Returns

All odds are expressed in decimal format unless otherwise specified. Returns are calculated by multiplying the accepted stake by the odds applicable at the time of bet confirmation. In the event of odds errors, Thrill reserves the right to void or recalculate affected bets in accordance with its published error correction policy. Odds may be subject to change up until the point of bet acceptance.

Betting Restrictions

The platform may impose restrictions on specific users, accounts, markets, or events. Restrictions may be applied without prior notice and may include:

• Reduced maximum stake limits on specific markets;
• Suspension of access to certain bet types or events;
• Cancellation of bets placed after an event has commenced, if the relevant market was not designated as a live betting market.

Bet Cancellation Policy

Bets that have been accepted and confirmed may only be cancelled under the following circumstances:

• The event to which the bet relates is cancelled or postponed beyond the applicable settlement period;
• A demonstrable technical error affected the odds or bet acceptance process;
• The bet was placed on a market that was erroneously offered.

User-initiated cancellations after bet acceptance are not available unless a specific cash-out feature applies to the relevant bet.

All financial transactions on Thrill are subject to the rules outlined in this section. Users are responsible for ensuring that all deposits and withdrawals comply with applicable regulations in Bangladesh.

Account Funding Rules

Deposits may only be made from payment methods registered in the user’s own name. Third-party deposits are not accepted. The platform does not accept cash transactions. All funds deposited must originate from a legitimate, verifiable source.

Available Payment Methods

Thrill supports a range of deposit and withdrawal methods. Available options for users in Bangladesh may include local and international payment channels. Specific methods, applicable limits, and any associated fees are displayed during the transaction process. General parameters applicable to transactions include:

• Minimum and maximum deposit limits that vary by payment method;
• Minimum and maximum withdrawal limits that may differ from deposit limits;
• Currency conversion fees may apply where transactions are processed in a currency other than the account’s base currency.

Transaction Processing and Timeframes

Deposit processing times and withdrawal timeframes vary by payment method:

• Deposits are generally credited to the user’s account within the timeframe specified for the selected payment method at the time of transaction;
• Withdrawal requests are subject to a review period before processing, during which identity and compliance checks may be conducted;
• Processing timeframes for withdrawals depend on the selected method and may range from same-day processing to several business days;
• Thrill reserves the right to delay withdrawal processing pending the completion of required verification checks.

Identity Verification and KYC Requirements

All users are required to complete identity verification before withdrawals are processed. The Know Your Customer process may require users to submit:

• A government-issued photo identification document;
• Proof of residential address issued within the past three months;
• Documentation confirming the source of funds where applicable;
• Verification of the payment method used for deposits.

Failure to provide requested documentation within the stipulated timeframe may result in withdrawal delays or account restrictions.

Transaction Restrictions and Cancellations

Thrill reserves the right to refuse, reverse, or suspend transactions under the following circumstances:

• Reasonable suspicion of fraudulent activity or policy violations;
• Incomplete or failed identity verification;
• Transactions identified as potentially linked to money laundering or other financial crimes;
• Instruction from relevant regulatory or law enforcement authorities.

Deposit transactions that are reversed or declined will be returned to the original payment method where technically feasible.

Thrill recognises that betting carries inherent risks and is committed to supporting users in maintaining control over their gambling activity. The platform provides a range of tools and resources designed to assist users who may be experiencing difficulty managing their betting behaviour.

Responsible Gambling Tools

Registered users have access to the following account management tools:

• Deposit limits: Users may set daily, weekly, or monthly deposit limits to control the amount of funds added to their account;
• Bet limits: Restrictions on the maximum amount wagered per bet or within a defined time period;
• Session time limits: Controls that restrict the duration of a single platform session;
• Reality checks: Periodic notifications that inform users of the time elapsed during a betting session;
• Self-exclusion: Users may request temporary or permanent exclusion from the platform, during which access to betting services will be suspended.

Requests to reduce limits are processed immediately. Requests to increase limits may be subject to a cooling-off period before taking effect.

Self-Assessment

Users concerned about their gambling behaviour are encouraged to make use of self-assessment tools available through recognised responsible gambling organisations. These tools can help identify patterns of behaviour that may indicate a gambling-related problem.

External Support Resources

Users seeking assistance with gambling-related concerns may contact the following independent organisations:

• GamCare (www.gamcare.org.uk): Provides information, advice, and support for those affected by problem gambling;
• Gamblers Anonymous (www.gamblersanonymous.org): A peer support organisation for individuals affected by compulsive gambling;
• BeGambleAware (www.begambleaware.org): An independent charity providing guidance and referral services for gambling-related problems.

Protection of Minors

Access to the platform is strictly prohibited for individuals under the age of 18. Users are responsible for ensuring that no minor accesses their account or participates in any betting activity through their registered profile.

Thrill operates in accordance with applicable anti-money laundering and counter-terrorism financing regulations. The platform has implemented a comprehensive compliance framework to detect, prevent, and report financial crime in connection with its services.

Legal Obligations

The platform is obligated under applicable law to:

• Verify the identity of all users prior to processing financial transactions;
• Monitor account activity for indicators of money laundering or terrorism financing;
• Report suspicious transactions to relevant authorities as required by law;
• Maintain records of user identification and transaction history for the periods required by applicable regulations.

Know Your Customer Procedures

As part of its AML compliance obligations, Thrill requires all users to complete identity verification. The KYC process may include:

• Submission of government-issued photo identification;
• Proof of current residential address;
• Verification of the source of funds used for deposits;
• Enhanced due diligence for high-value transactions or accounts flagged for further review.

Users who fail to complete verification or who provide false documentation may have their accounts restricted or permanently closed.

Transaction Monitoring

All transactions conducted through the platform are subject to automated and manual monitoring. Monitoring systems are designed to identify:

• Unusual patterns of deposits, withdrawals, or betting activity;
• Transactions structured to avoid reporting thresholds;
• Activity inconsistent with the user's stated profile or historical behaviour;
• Multiple accounts operating in a coordinated manner.

Suspicious Activity and Consequences

If suspicious activity is detected, Thrill may take the following actions without prior notice to the user:

• Place a temporary hold on the account pending investigation;
• Freeze associated funds until the matter is resolved;
• Permanently close the account if the investigation confirms a policy violation;
• Report the activity to relevant financial intelligence units or law enforcement authorities as required by law.

Users are reminded that any attempt to use the platform for money laundering or related financial crimes may result in criminal prosecution in addition to platform-level sanctions.

Thrill collects, processes, and stores personal data in accordance with applicable data protection legislation. This section provides an overview of the types of data collected, the purposes for which it is used, and the rights available to users regarding their personal information.

Personal Data Collected

During registration and ongoing use of the platform, the following categories of personal data may be collected:

• Full name, date of birth, and gender;
• Contact information, including email address and phone number;
• Residential address and nationality;
• Government-issued identification documents submitted during KYC verification;
• Financial information, including payment method details and transaction history;
• Technical data, including IP address, device identifiers, and browser information;
• Behavioural data related to platform usage, betting activity, and session information.

Purpose of Data Processing

Personal data collected by the platform is used for the following purposes:

• Account registration and identity verification;
• Processing deposits, withdrawals, and other financial transactions;
• Compliance with legal and regulatory obligations, including AML and KYC requirements;
• Detection and prevention of fraud, abuse, and unauthorised access;
• Provision of customer support services;
• Sending account-related communications and service notifications.

Data Sharing

Personal data may be shared with third parties in the following circumstances:

• With payment processors and financial institutions to facilitate transactions;
• With identity verification service providers for KYC compliance;
• With regulatory bodies, law enforcement agencies, or courts where disclosure is required by law;
• With technology and infrastructure service providers operating under contractual data protection obligations.

Personal data is not sold to third parties for marketing purposes.

User Rights

Users have the following rights in relation to their personal data:

• The right to access a copy of the personal data held on their account;
• The right to request correction of inaccurate or incomplete data;
• The right to request deletion of personal data, subject to legal retention requirements;
• The right to object to certain types of data processing;
• The right to lodge a complaint with the relevant data protection authority.

Requests relating to personal data rights may be submitted through the platform’s official customer support channels.

Thrill applies a range of technical and organisational measures to protect user accounts, personal data, and financial transactions conducted through the platform. The security framework is designed to prevent unauthorised access, data breaches, and fraudulent activity.

Data Encryption

All data transmitted between users and the platform is protected using industry-standard Transport Layer Security (TLS) encryption. Sensitive data, including financial information and identification documents, is encrypted both in transit and at rest. Payment data is handled in compliance with applicable payment security standards.

Account Security Measures

Users are responsible for maintaining the confidentiality of their account credentials. The platform supports the following account-level security features:

• Two-factor authentication (2FA): Users may enable 2FA to add an additional verification step to the login process, requiring confirmation via a registered device or email address;
• Login notifications: Users may receive alerts when their account is accessed from an unrecognised device or location;
• Password protection: Users are required to set a strong password during registration and are advised to update it regularly.

Users must notify the platform immediately if they suspect unauthorised access to their account.

Continuous Activity Monitoring

The platform employs continuous monitoring protocols to detect and respond to security incidents. Monitoring systems are designed to identify:

• Unusual login attempts or access from atypical geographic locations;
• Suspicious transaction patterns or account activity inconsistent with normal usage;
• Potential indicators of account takeover or credential compromise.

Accounts identified as potentially compromised may be temporarily suspended pending investigation to protect the user's funds and data.

Organisational Security Practices

Beyond technical controls, Thrill maintains internal security practices that include:

• Restricted access to user data, limited to personnel with a legitimate operational need;
• Regular security assessments and vulnerability testing of platform infrastructure;
• Incident response procedures to address and contain security breaches in a timely manner;
• Staff training on data protection and information security obligations.